Wednesday, January 29, 2020
Hager Shipley in The Stone Angel Essay Example for Free
Hager Shipley in The Stone Angel Essay In Margaret Laurences novel, The Stone Angel, Hagar Shipley is the main character. Born the daughter of Jason Currie, she is one who possesses incredible depth in character. Mingling past and present, we observe the very qualities, which sustained her and deprived her of joy such as her lack of emotional expression. As well, inheriting her fathers harsh qualities, she exhibited pride that detested weakness in any form. Despite of her negative attributes she also displayed a positive mannerism through courage. Thus, Hagar is a cold, but strong willed woman. Such qualities give us a portrait of a remarkable character. Hagars most noticeable characteristic was her lack of feeling and emotion. Indeed there where many situations where she could not physically express what she felt in her heart. She did not cry at the death of her son John. That night she was transformed to stone and never wept at all (Laurence 243). During Marvins childhood, she would impatiently dismiss him due to his slowness of speech. Once when an ecstatic Marvin told Hagar that he finished his chores, Hagar bluntly sends him away saying, I can see youve finished. Ive got eyes. Get along now  ¼ (Laurence 112). Even as a child she was lacked emotion when she could not provide comfort to her dying brother, Daniel. Daniel needed the comfort of his mother, but for Hagar, to play at being her it was beyond me (Laurence 25). Indeed, Hagars deficiency in feeling or expressing emotion was a visible characteristic throughout the novel. As a result of her upbringing, Hagar possesses pride that despises weakness in any form. As a young girl she displayed this trait when her dad slapped her hand, I wouldnt let him see me cry, I was so enraged (Laurence 9). As previously mentioned before, Hagar could not portray her mother to comfort her dying brother. She characterized her mother as the woman Dan was said to resemble so much and from whom hed inherited a frailty I could not help but detest (Laurence 25). When Hagar brought upon the subject of marriage with Bram Shipley to her father he made it clear that theres not a decent girl in this town would wed without her familys consent (Laurence 49). Hagar rebelliously responded, It will be done by me (Laurence 49) and eventually marries Bram. Thus, throughout the novel, Hagars attribute of scornful pride is evidently exhibited. In contrast to her negative character, Hagar exhibits a great deal of courage. Following Hagars marriage to Bram, she immediately faced the reality of the life. The next day Hagar cleaned the house inside out. I had never scrubbed a floor in my life, but I worked that day as though Id been driven by a whip (Laurence 52). Hagar also had the courage to leave Bram for the sake of her childrens future. Physically, Hagar did not lack courage. At the age of 90, Hagar was able to painfully endure her journey to Shadow Point. Thus, her courageous character classifies her as a strong willed woman. Theres no question that Hagar, young or old, is a cold yet courageous woman. She was deficient in physically expressing her feelings and emotions. She also possessed an unbending pride, which despised weakness in any form. However, despite of her negative attributes she still exhibits a positive aspect through her courage. Hagars character has such immense depth. She may not be perfect; nevertheless she is unique. Important Note: If youd like to save a copy of the paper on your computer, you can COPY and PASTE it into your word processor. Please, follow these steps to do that in Windows: 1. Select the text of the paper with the mouse and press Ctrl+C. 2. Open your word processor and press Ctrl+V. Companys Liability 123HelpMe.com (the Web Site) is produced by the Company. The contents of this Web Site, such as text, graphics, images, audio, video and all other material (Material), are protected by copyright under both United States and foreign laws. The Company makes no representations about the accuracy, reliability, completeness, or timeliness of the Material or about the results to be obtained from using the Material. You expressly agree that any use of the Material is entirely at your own risk. Most of the Material on the Web Site is provided and maintained by third parties. This third party Material may not be screened by the Company prior to its inclusion on the Web Site. You expressly agree that the Company is not liable or responsible for any defamatory, offensive, or illegal conduct of other subscribers or third parties. The Materials are provided on an as-is basis without warranty express or implied. 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Tuesday, January 21, 2020
Divine Comedy - Sin and Judgment in Dantes Inferno Essay -- Divine Co
Dante's Concept of Sin and Judgment in The Inferno      Infidelity, murder, betrayal, and conspiracy all play an integral part in the story of the relationship between Jason and Medea. Jason is guilty of all four acts and Medea involves herself in three. Yet, perhaps, in the eyes of Dante, Medea might fall further into the realm of Dis than Jason. But, should she? And, is Dante's view of Jason and his sentence in Hell appropriate?  From Dante's perspective, crimes of passion or desire are the least abhorrent and consequently deserve minimal punishment in comparison to what he believes are the more serious offenses. These sinners, the carnal, the gluttonous, the hoarders and wasters, along with the wrathful and sullen fall just below the virtuous pagans in Dante's hell. In some way, they represent a loss of self control, of reason gone amiss, as each plunges into a personal world of self indulgence. To Dante, those that succumb to the pleasures of the 'will' deserve an eternity less painful than those who fall into emotional or psychological despair. Yet, like the sins that constitute placement deeper in the bowels of Hell, all represent a punishment equal to or reflective of the sin as it existed in life. For example, the carnal are banished to an eternity of being whirled about by the wind (Dante) forever lusting after what they sought in life. They reach for shadows that were once the bodies they desired. However, in Hell the only thing they feel is the passion they lost.  Next, Dante describes the sinners who dwell within the walls of Dis. Confined to the city of Hell are the heretics and those who commit acts of violence against either their neighbors, themselves, or God, art, or... ...f transgressions, betrayal of one's benefactor, and both deserve to torment each other for eternity in the pit of Hell.  Works Cited                                                                                      Dante. The Inferno. Trans. John Ciardi. New York: Penguin, 1954.                                                                                                                  Euripides. Medea. Trans. Rex Warner. New York: Dover, 1993.                                                               Hamilton, Edith. Mythology: Timeless Tales of Gods and Heroes. New York: Penguin, 1969.                                                                                       Ovid. Metamorphoses. Trans. A.D. Melville. New York: Oxford UP, 1986.                                         Â
Monday, January 13, 2020
Ruth’s Chris Steakhouse Case
Ruth’s Chris Steakhouse Case Study Overview Your overall case analysis should include the following sections: 1. Problem identification 2. Case analysis (including a SWOT analysis) 3. Generation of alternatives (at least three) 4. Analysis of alternatives 5. Recommendations (preferred alternative) Step 1: Problem Identification BBB4M Clearly and accurately identify the key decisions, problems, and strategic issues facing the company or manager in question. Ask yourself the following questions: 1. What appears to be the problem(s) here? 2. How do I know that this is a problem? You must differentiate between the symptoms of the problem and the problem itself. The problem statement may be framed as a question. For example, what should Mr. Smith do? How can Mr. Smith improve the company’s market share? Step 2: Case Analysis Describe the facts and the impact they have on the problem. Conduct a formal SWOT analysis. What are the company's strengths and weaknesses? What are the constraints and opportunities implicit to this situation? What are the internal and external challenges facing the company? Step 3: Generation of Alternatives How can the problem be resolved? Clearly delineate a good range of alternative courses of actions (at least three) that the company or manager in question may consider. The alternatives must be realistic. Doing nothing can be a viable alternative, provided it is being recommended for the correct reasons. Step 4: Evaluation of Alternatives Evaluate the alternatives against key decision criteria. You may want to establish a simple table to assess your alternatives against your selected criteria. Another method that can be used is to determine the advantages and disadvantages of each alternative, and then discuss the short and long term implications of each. Step 5: Recommendations Make a clear and compelling case as to what the company should do and why, with clear analysis Ruth’s Chris Steakhouse Case Study Expectations for the Written Report 1. Title page 2. Table of contents 3. Problem (Issue) statement 4. Case analysis 5. Generation of alternatives 6. Analysis of alternatives 7. Recommendations 8. Case study BBB4M Make sure to proof read your work. Restating the case facts is not part of the case analysis. Only mention the facts that are relevant to (and support) your analysis and recommendation. Make sure to write in a professional manner incorporating key course terminology and concepts. Due Date:
Sunday, January 5, 2020
The Issue Of Public Goods - 1082 Words
Public goods: Public good which are been consumed by an individual does not reduce the amounts available for another person to consume. For example flood control system, national defines services and water suppliers. That is something non rival and non-excludable. Non-rival means if one person consume the good it can be still available for other person to consumer for instance radio station if Mr. Shah is listening to radio station at same time other person can also listen to it. 1) Judicial system : Judicial system is in every countries and every individual has right to use judicial system on basis on different circumstance. And once it is use by public doesn’t reduces it chances for use of other so judicial system is a public good. 2) IPod : IPod is electronic gadgets used by people for their entertainment, luxury and pleasure and it is not available for public at no cost .and due to shortage of availability of this types of good can reduce the number of use hence it may happen that other people cannot get same good in same period . 3) Angkor watt temple : Angkor watt temple comes under UNESCO world heritage site .hence, it is available to public where people came and do worship over there and see the monument kept there. 4) Quarantine services : Quarantine services are been carried out to safe people life from any harmful substances .and it is available for public ,so this is an public goods .best example is quarantine search conducted by Australia airportShow MoreRelatedFree Speech Rights, The Establishment Clause, And Their Incorporation Under The 14th Amendment1309 Words  | 6 PagesThis case involves a number of issues concerning free speech rights, the Establishment Clause, and their incorporation under the 14th Amendment. First, the Court must first decide whether the school facilities sought for use by the petitioner constitute a public forum to determine which standard of review should be applied to the State’s regulations. Upon establishing the standard of review to be used, the Court must determine whether the 1st Amendment free speech rights of the petitioner as appliedRead MoreThe Conservation Of Marine Conservation1182 Words  | 5 Pagestraditionally focusing on resolving the common issue where commercial activities exploiting shared resources yielded private benefits of employment, economic benefits as well as increased harvests. In this process, resources were over-used (Bulte, et al, p.20). Therefore, a need rose to conserve the common marine resources to yield public goods of biodiversity and ecosystem services that are not taken into consideration by the marine policies. Unless the public goods nature of marine resources is addressedRead MoreBureaucracy And Bureaucracies1714 Words  | 7 Pagesimportant to for citizens and the government to have a relationship with each other (2017, 3). In bureaucracies, there is not much room for a healthy relationship between citizens and the government because the two can be constantly in disagreement about issues – there may even be a divide between citizens themselves. One example would be abortion rights. Citizens may have a divide among themselves about the right to have an abortion – pro-choice and pro-life. P ro-life supporters would claim that the governmentRead MoreCollaborative Governance, Citizen Participation, And Decision Making Essay1557 Words  | 7 Pagesimportant to maintain a democratic government. While there are different ways of understanding what constitutes a democratic government, in public administration, democratic government can be viewed as a government that is responsive to the perspectives of its citizens and exhibit responsibility to the citizens. This can be promoted by the public institutions and public administrators (King, Feltey, Susel, 1998). They can use various processes to ensure a democratic government including collaborativeRead MoreJetBlue airways IPO valuation1500 Words  | 6 PagesJetBlue is successful because of professional services and a good management team. In 2002, JetBlue became a public company. Despite the fact that US airline industry had witness 87 new airline failures over the previous 20 years, Jetblue overcame difficulties and e xpressed confidence in the bright future. Before going public Before going public in 2002, JetBlue has outstanding advantage in the whole industries. Because of the good performance by management team (CEO: David Neelman,PresidentRead MorePublic Services : Public Sector1561 Words  | 7 Pageswill provide an analysis of the public sector in public relations, identifying its key concepts, challenges and an example of an organisation which follows its structure. The public sector PR is described as â€Å"driven by the need for transparency in how an organisation carries out its public duties, accountability to the public, on how money from taxes is spent and increasingly, public consultation and involvement in the services provided†(Tench Yeomans 2009). Public sector organisations are thoseRead MorePublic Health Reaction Paper1008 Words  | 5 Pages2012 (a) Public health is preventing injury and disease, prolonging life and protecting populations by promoting health through product safety and in physical, social and economic environments. Responsibility for promoting the health of the public is shared between the government and communities. 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The main focus is to see the consequences for public sociology by exploring three key points .Public sociology encompasses the working together of the sociologist, the academic and the public to identify and resolve issues that confront the communities and attempt to improve their well-being. These issues may have to do with the effects of globalisation on the environment, multi- national corporations, social justice and civil society. There is a need for a public sociologyRead MoreThe Importance Of Vaccinations1372 Words  | 6 Pagesdevelopment issues has been an ongoing debate for 2 centuries and is even more prominent in society now as more research is becoming available to the public, even if some of it says there is no link between the two. Parents and guardians now also believe that th eir children’s immune systems will be able to fight off diseases naturally. With all the controversy of vaccinations, there are also ethical controversies dealing with childhood vaccinations. 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Saturday, December 28, 2019
A Clockwork Orange. Essay - 2085 Words
Manny Lian A Clockwork Orange Page 1 Within futuristic London, many sexual and heinous crimes are committed by a group of young men and the retaliation of their victims seeking vengeance, often acting as vigilantes. The domino effect of the crimes ends up with offenders turning into victims and vice versa. A group of young men, self proclaimed as a gang of â€Å"droogs†dress up during the night in white outfits, hats and masks and go around the city committing street crimes, assaulting random innocent people, raping some and ultimately killing two. Within the gang of â€Å"droogs†there is a ringleader named Alex who dominates and intimidates the rest of the group, Dim, Georgie, and Pete. They all†¦show more content†¦Weathers and eventually hits her with a blunt object in the room, a large expensive penis statue, killing her. Hearing the police sirens, he attempts to flea and is stopped by his own gang at the front of the door where they smash Alex’s head with a glass of milk plus. This is an act of retaliation from when Alex had earlier intimidated and assaulted his fellow gang members. Although they are all offenders, they victimize Alex by setting him up for a crime that involved shared responsibility. While Alex is in interrogation, he is not given his due process to a fair and speedy trial. The cops assault him, allow Mr. Deltoid to spit in his face, and beat him. They cops do not remain objective which shows that the system is failing to properly conduct itself. After Alex is incarcerated, he shows no remorse for his acts. Instead, he manipulates the people around him while fantasizing about the violence within the bible. He hears about an aversion program funded by the government and acts accordingly to be picked for this type of plea bargain. Instead of spending the fourteen years in jail he is repeatedly shown acts of violence accompanied by his favorite piece of music, Beethoven’s Ninth. Instead of addressing his issues and mental state, the govern ment attempts to alter his biological disposition to want to commit crime. Rather than enforcing that crime is wrong, they drug him to feel as if he would vomit when he isShow MoreRelatedA Clockwork Orange1450 Words  | 6 PagesAnthony Burgess A Clockwork Orange is a dystopian novel set in an oppressive, futuristic state. Published in 1962, A Clockwork Orange is an extremely intense, graphic, and, at times, horrifying novel. A reader begins to question their own values as they become numb and desensitized to the violence at hand. Both behaviorism and free will is occurring throughout A Clockwork Orange. A Clockwork Orange brings up a question, how much control of our own free will do we actually have? Do we reallyRead More A Clockwork Orange Essay: Blindness in A Clockwork Orange970 Words  | 4 PagesBlindness in A Clockwork Orange In the novel, A Clockwork Orange, Anthony Burgess has tried to show the importance of individual freedom over doing the right thing. He has taken an extreme example of violence and perverse acts to accent his strong belief. It is my opinion that Burgess has been blinded to some essential truths in his quest to ensure personal freedom. Personal freedom can be described as acting upon your own accord and not becoming restricted by the social paradigm in which youRead More A Clockwork Orange Essay551 Words  | 3 Pages A Clockwork Orange Authors who write of other times and places help us to better understand our own lives. Discuss A Clockwork Orange in terms of that statement. nbsp;nbsp;nbsp;nbsp;nbsp;A â€Å"clockwork orange†can be described as something that has a convincing outer appearance yet in the inside is merely controlled by outer influences, such as a clock set in motion by its owner. In A Clockwork Orange, Anthony Burgess takes us into the future where violent criminals are forced to be â€Å"goodRead MoreEssay on A Clockwork Orange916 Words  | 4 Pages I think that A Clockwork Orange is a book worth reading because it is relatable, makes you think, and is interesting. The author, Anthony Burgess, was born February 25, 1917. At the young age of two his mother passed away. He was brought up by his aunt and later his stepmother. Even with such an unstable childhood Burgess continued on to enroll in college and major in English. He had a passion for music, which he expressed in the main character of A Clockwork Orange. Burgess wrote several accomplishedRead More A Clockwork Orange Essay553 Words  | 3 PagesA Clockwork Orange We are first introduced to Alex (Malcolm McDowell) in the company of his posse, strangely sipping drugged milk in a freakish bar with anatomically indiscrete manikins serving as tittie-taps and tables. The ensuing scenes flash from Alex and his three droogs brutally beating an old man to a violent rape scene to a semi-chaotic gang-brawl. The story is of Alex and his love of the old ultra-violence, his act of murder, his betrayal and imprisonment, and his cure (twice). Read MoreA Clockwork Orange Analysis1497 Words  | 6 PagesOn the surface a Clockwork Orange written in 1962 by Anthony Burgess appears to be a protest novel criticising a totalitarian government’s prohibition of free will and censoring free speech. 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Alex is conditioned and unconditioned, and in the end all indications point to a malicious life of crimeRead MoreAnthony Burgess and A Clockwork Orange987 Words  | 4 PagesImagine existing in a world run by sadistic and insane street gangs who reek havoc on innocent civilians, and there is absolutely nothing you can do about it. Anthony Burgess created this world through his novel, A Clockwork Orange. Anthony Burgess was born in 1917 and died in 1963. A lot of social changes occurred during this period of time, such as: the roaring twenties, prohibition, the Great Depression, World War II, the fall of the Berlin Wall, and many more. Burgess not only lived through thoseRead MorePleasantville And A Clockwork Orange Essay1335 Words  | 6 Pages Pleasantville and A Clockwork orange are both films that have certain things that are abnormal. Pertaining to Pleasantville it begins in black and white and end to be in color because of being exposed of certain things. In a Clockwork Orange that is exposed with violence robbery is highly unusual because it is not something morally right to do. While analyzing both of these movies they both have certain distortions that can be covered that make their own individually, out of ordinary, a tad shockingRead More A Clockwork Orange Essay2139 Words  | 9 PagesA Clockwork Orange Eat this sweetish segment or spit it out. You are free.amp -Anthony Burgess Anthony Burgess has been heralded as one of the greatest literary geniuses of the twentieth century. Although Burgess has over thirty works of published literature, his most famous is A Clockwork Orange. Burgess’s novel is a futuristic look at a Totalitarian government. The main character, Alex, is an amp;quot;ultra-violentamp;quot; thief who has no problem using force against innocent citizens
Friday, December 20, 2019
Essay on The Patient Protection and Affordable Care Act
The Patient Protection and Affordable Care Act Alicia Rodgers HSA 505 – Health Services Planning and Marketing Dr. Gwendolyn Francavillo October 23, 2011 Abstract There have many attempts to reconstruct our nation’s health care system. The Patient Protection and Affordable Care Act, better known as Health Care Reform, is a federal law that was passed on March 23, 2010. This statute was passed in order to guarantee medical care and insurance coverage to all Americans; reduce costs of coverage; and increase quality of care (Stoleberg amp; Pear, 2010). This paper will determine how health care reform will affect market and non-market driven decisions. Within this topic I will describe how I will implement a strategic plan that†¦show more content†¦In the event that this new law will take effect or not, I would start preparing my organization for action. In preparing a strategic plan to incorporate and implement this new law, my first approach would be to aim strictly for success for my organization by identifying my target customers and continuing to communicate to current consumers. That involves setting my goals and mission. I w ould push for a more market-driven plan. That means accessing the needs of my organization and directing my attention to the ones that are most needed by using the S.W.O.T analysis (Berkowitz, 2011). Discuss how each of the five environmental forces will be affected by the new law, which you believe will be the most affected and why. According to Berkowitz (2011), â€Å"all marketing strategies are developed within the context of a broader environmental perspective.†The five environmental forces include regulatory, social, technological, economic, and competitive. Regulatory factors are the forces that include all the legal issues and commitments. For example, some health organizations cannot provide certain services unless governed by law. Regulatory forces will be affected by the new law because more restrictions will be placed on different organizations by the government. Social forces include beliefs and attitudes to which an organization would respond to cultures and demographics inShow MoreRelatedThe Patient Protection And Affordable Care Act1057 Words  | 5 PagesMaureen Omondi Patrick Gilbert Govt 2305 5 February 2015 The Patient Protection and Affordable Care Act The Patient Protection and Affordable care Act also known as Affordable Care Act, Obama Care and ACA is an act signed into law by the current president of the United States, Barack Obama in March 23, 2010. Beginning in 2014, any failure to purchase minimum coverage will result in a person being fined. Also included in the Act are individual mandate requirements, expanding public programs, healthRead MoreThe Patient Protection And Affordable Care Act Essay1418 Words  | 6 PagesUnderserved Communities: PPACA Tashia Lee Health/Public Policy (HLTH225-1604A-01) Abstract The Patient Protection and Affordable Care Act was designed to expand insurance coverage for all of those that are uninsured. Also the Act was put into place to reduce the cost of health care. The morbidity and mortality rates in the United States have decreased since the Act was in place in 2010. The Act is also helping the goals of Healthy People 2020 that was implemented, but there is still more improvementsRead MoreThe Patient Protection And Affordable Care Act1272 Words  | 6 PagesThe Patient Protection and Affordable Care Act In this paper I plan to discuss an increasingly difficult topic of The Patient Protection and Affordable Care Act. I will go over the basics of the act including who founded it, when, what it states as well as what its purpose is. I will also discuss the nine titles of the Affordable Care Act. I will then go over how four of the nine titles have affected how nurses provide care. I will finalize my paper by reflecting upon what I have learned from theRead MoreThe Patient Protection And Affordable Care Act858 Words  | 4 PagesComprehensive Health Reform: The Patient Protection and Affordable Care act Ken Davis February 13, 2016 PADM 550 –BO2- LUO Dr. Tory Weaver Defining the Problem The Patient Protection and Affordable Care Act of 2010 (PPACA)is a highly complex and multifaceted policy in addition to being political controversial. Changes made to the law by subsequent legislation, focuses on provisions to expand coverage, control health care costs, and improve health care delivery system. Some changes requireRead MorePatient Protection And Affordable Care Act1104 Words  | 5 PagesPatient Protection and Affordable Care Act Patient Protection and Affordable Care Act (PPACA) What the Act Offers The Patient Protection and Affordable Care Act offers many healthcare benefits to a diverse group of American citizens. However, there are a few downsides as well. The major portions of the act deal with four primary issues: 1. Increasing the health care coverage of patients with pre-existing conditions 2. Expanding access to health care insurance to over 30 million uninsured AmericansRead MoreThe Patient Protection And Affordable Care Act1710 Words  | 7 PagesThe Patient Protection and Affordable Care Act is a highly controversial act of the United States government commonly referred to as ObamaCare. Designed to â€Å"ensure that all Americans have access to quality, affordable health care,†(Patient Protection) this bill has received a large amount of opposition for a variety of reasons, but it is also widely supported, therefore garnering it attention from interest groups. Many interest groups, including religious organizations, attempt to change laws andRead MorePatient Protection And Affordable Care Act1259 Words  | 6 Pages Maxcine Bakhshizad Mr. Todd Mod â€Å"H†Patient Protection Affordable Care Act Everest University What Is Affordable and What Isn’t? The healthcare industry in America has definitely changed over the last few decades. Our federal government has tried to mold and shape our country into a place where healthcare can be affordable for all families, not just the wealthy and those below the poverty line. The Patient Protection and Affordable Care Act was created to bring about changes andRead MorePatient Protection with the Affordable Care Act1516 Words  | 6 PagesThe Patient Protection and Affordable Care Act (PPACA) commonly called the Affordable Care Act (ACA) or ObamaCare is a federal statute of the United States signed by President Barack Obama on March 23rd, 2010. As the name suggests, the new health care law is made up of the Affordable Health care for America Act and the Patient Protection Act. It also includes amendment to other laws like Food, Drug and Cosmetic Act. The main purpose of this complex legislation is to provide Americans with affordableRead MoreThe Patient Protection And Affordable Care Act16 36 Words  | 7 PagesIntroduction Julie Pham and Serena Ellison University of Mississippi Introduction The Patient Protection and Affordable Care Act (PPACA) frequently known as â€Å"The Affordable Care Act†(ACA) or â€Å"Obamacare,†is the United States decree authorized into law by President Barack Obama on March 23, 2010 (Group, 2014). The principle of the Affordable Care Act was to strengthen the quality and affordability of health insurance and decrease the uninsured tariffs by magnifying public and private insuranceRead MoreThe Patient Protection And Affordable Care Act756 Words  | 4 PagesProblem Statement It has been almost six years since the Patient Protection and Affordable Care Act (PPACA) was enacted. Before the ObamaCare Act many people living in the United States didn’t have health insurance. The Patient Protection and Affordable Care Act include a long list of health-related provisions. Additionally, it supposed to extend coverage health insurance to many uninsured Americans (Obamacare, Web). Not all new government programs are perfect and the PPACA is no exception. Even
Thursday, December 12, 2019
Customer Delight and the Bottom Line free essay sample
This paper discusses the importance of maintaining customer satisfaction in a successful business. This paper is a review of an article that appeared in the Fall 1999 issue of Marketing Management. The article, called Customer Delight and the Bottom Line, details the different ways that a company can keep their customers satisfied with their product and service. The article also gives the reader some suggestions that can be adopted by individual businesses to help them keep a competitive edge and maintain their customer base. According to the authors of this article, CUPID (Customer Understanding Processes in Design), is the key to helping the customer stay involved in the development process. Management experts have defined the concept of delighting the customers as an attempt to exceed the expectations of the customers and to bring a pleasant surprise to the customers by satisfying even those needs, which are not supposed to be served by that particular service or product. We will write a custom essay sample on Customer Delight and the Bottom Line or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The article further discusses the various models used by the organizations to evaluate their products and services in terms of customer needs. Such models help the organizations in developing their products or services according to the expectations of the customer. In addition to this, the article also recommends several approaches to delight the customers.
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